Get answers to frequently asked questions about using your Opentracker’s payment, administration & financial processes/ details.

How do I cancel my account?

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Alternatively open a support ticket to cancel your account for you.

Click here for WorldPay, you need your original Worldpay signup email for details.

And login here for canceling your PayPal subscription.

Once logged in you must directly cancel the subscription.
This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

Can I get a refund if decide not to continue tracking a site?

No. However, you can transfer pro-rated payments to other sites upon request.

You can only cancel your subscription payments effective as of the next scheduled payment.

This means that you will not be billed for the next payment-cycle.

Is payment by credit card secure?

Yes. Payment for Opentracker by credit card is secured by Paypal or WorldPay.

We process thousands of transactions per month and have never experienced a security lapse.

Can I pay by purchase order or cheque?

Online payment processing is preferred.

If this is not available (for example educational institutions), we will work with you to arrange a bank transfer.

An administrative fee will apply.

Do I have to pay sales tax or VAT?

Not if you are located in North America or outside the European Union.

It depends on what country you are located in. If you are located in The Netherlands you will have to pay 21% VAT.

Other EU European Union businesses are exempt from sales tax / VAT if a valid VAT number is provided.

How often will I be billed?

On a yearly or monthly basis, depending on your selection.

You can choose to pay for your account on an annual or monthly basis by creating a billing agreement which will then move forward automatically after the initial payment.

Where do I view my billing information?

When logged in to Opentracker, you can view billing information for your account on the “payments / billing” page.

On the payments/billing page you can see how many sites you are being billed for and which sites are actively paid for.

Because we use 3rd-party payment processors; PayPal or WorldPay, you must log directly in to your respective PayPal or WorldPay billing agreements in order to update/verify billing information etc, and to view your complete transaction history.

Upon request we will provide invoices and/or year overviews.

Why is the Paypal / WorldPay order form giving me an invalid credit card error?

Because PayPal and WorldPay are 3rd parties, please refer directly to their technical support pages.

We are of course available to assist if you encounter difficulties, and will communicate with the payment processors on your behalf.

http://www.paypal.com

http://www.worldpay.com/uk/sme/online

Can I use multiple credit cards under the same account?

Yes. Through Paypal and Worldpay numerous payment options are available.

It is also possible to associate a bank account with your PayPal account.

We also offer bank transfer payments for yearly subscriptions with an administration fee.

How do I update or add a card to my PayPal account?

To add or update a bank account or credit card to your PayPal account you need to:

  1. Log into your PayPal account; (https://www.paypal.com)
  2. Click the My Account tab.
  3. Place your cursor over the “Profile” link until the menu appears.
  4. Select “Add or Edit Bank Account” or “Add or Edit Credit Card.”
  5. If you add a bank account, PayPal will ask for some additional information to confirm you are the owner of that account.

Follow any additional online directions.