Frequently Asked Questions

Yes. Login to our demo, and click Visitors: Visitors by search term.
Here you will see all the recent visitors to our site by search term: both the search engine, and the search phrase typed in.
From there it is easy to see what they did on our site, by clicking on the green or red puppets; this will take you directly to their click-stream(s).
 

Unlock the Options bar. To switch between the different domains that are in your account, use the "selected site" drop-down box located in the Options bar.

If you click on the drop-down box, all of the sites for which you have permissions will appear. Select the site you wish to view. You will be taken to stats overview for that site.
 

The bounce rate (or more optimistically click through rate) is a measurement of how far visitors click into your site.

Bounce rate: The percentage of visitors who visit your web site and leave without getting any further than one page (bounce).
Certain statistics (like bounce rate) are "undefined" until all the users events have elapsed. i.e. the depth of page views (amount of clicks) of a visit is not defined until the visit is over.

The Bounce rate reported in Opentracker tells you the number of visitors, as a percentage of the total, who click away after each page.

1. A returning visitor is a person who visits your site and comes back after a period of 24 hours has elapsed.

2. Additionally, we measure visits, a visit is a visitor’s clickstream broken by a ten minute period, (minimum of ten minutes). So you have a cup of coffee, and return to the site, this will be a second visit. Say you go to bed, and you return to the site the next day; you will be a returning visitor.

We measure visitors by placing a cookie on their browser, this cookie is unique to the browser, assuming the user continues to utilise the same browser without deleting his/ her cookies. We have found that cookies are often more reliable over the long time, as many servers re-assign IP addresses on a regular basis.
In other words, unless the user deletes his/her cookies continuously, she/ he will be measured as the same visitor with each session.
Strictly speaking, “one” means “one person” based on the definitions given above. So that if someone continuously visits your site over large periods of time, they will be recorded only as one person.

Yes, Opentracker provides tools for adding multiple sites to an account. Select "add site" from the site-selection drop-down menu. Every site added generates a javascript to you via email and received a 4 week free trial. It is easy to manage permission levels, and add individual users to separate site stats. Every account is administered by only one "owner" who can manage all permissions and payments.

Yes. We have SSL-dedicated servers, and 3rd party certification. A small amendment to the javascript will enable tracking of SSL pages at no extra cost. Email or refer to our forum for details.

Yes. Opentracker is designed to handle database-generated pages, also referred to as 'dynamically-generated' pages. This includes JSP, ASP, PHP and all other languages. Pages are recorded based on URL, filename and title. Your pages are best identified by a human readable title. Dynamically generating a title tag will help you sort your pages.

No. The Javascript code adds less than 2k to your page and will not measurably increase your page's loading time.

Yes. Your statistics can be viewed 24/7 from any computer connected to the Internet using your login and password details.

Opentracker is real-time. This means that you don’t have to wait to view the latest traffic flow of data. Updates occur on a continuous basis as information is received.

Opentracker.net is password protected. Only people who have the password may view your statistics. Opentracker.net gives you the possibilty to add new users to view your statistics.You may add users at any time and set varying permission levels.

Yes. Every online website can be tracked. To activate your account you simply need to upload the HTML pages that contain the Javascript code to your ISP's server with an FTP program like you would do with any webpage. (Download more information).

You can paste the code anywhere on your pages. We recommend pasting the Javascript code into the HTML page above the end </body> - tag of each page you want to track.

Save the page with the Javascript code. Upload the HTML pages that contain the Javascript code with an FTP program as with any webpage.

1. Copy the Tracking tracking code from the email
2. On Blogger, go to the Design > Page Elements tab and click one of the "Add a Gadget" links in the Footer (the block at the bottom)
3. A popup appears with gadgets, scroll down and choose "HTML / JavaScript"
4. Paste the Tracking tracking code into the text area, name it something like "Opentracker widget"
5. Save (window will close)
6. If you have multiple gadgets in your footer, You'll want it to be the last gadget on the page.

Opentracker supports the tracking of secure, ssl, http, shopping-cart and login-protected pages.

In order to track secure pages and avoid a pop-up a certificate warning there is one simple step necessary:

change the "http" in your website tracking javascript to "https". The addition of an "s" will redirect your signals to a secure environment.

For example:

<!-- OPENTRACKER HTML START -->
<script src="http://script.opentracker.net/?site=example.com"></script>
<!-- OPENTRACKER HTML END -->

becomes:

<!-- OPENTRACKER HTML START -->
<script src="https://script.opentracker.net/?site=example.com"></script>
<!-- OPENTRACKER HTML END -->

Please note that the only change is the addition of an "s".

Please note that if you have secure and unsecure pages in your site, you can use this updated version of the script throughout your entire site.

The easiest way to implement the script sitewise is to place the script is in in your theme template file.

called "page.tpl.php"

Located in sites/all/themes/<your theme name>/templates

Javascript implementation "where do I put the script" for Joomla 1.5.x

1. login as admin to your Joomla site
2. Click on Extensions
3. Click on Template Manager
4. Select your template
5. Click "edit html" button
6. Scroll down
7. Paste code before </body>
8. click save

Your are done! Visit one of the pages where the javascript is deployed and then look at your Opentracker Online & Recent Visitors report to confirm that the script is working.

You can also confirm by looking at the source code of the pages for which you have just edited the html.

In the footer section.

• Log into the admin section of your wordpress site.
• Navigate to Appearance > themes
• Click Editor
• Once that is clicked, there are a number of files on the right hand side that make up the current word press theme that is used.
• Those can be edited and they do reveal the HTML and PHP code. One of them is called "Footer" that is where the code should be inserted.
• Insert the tracking javascript just above end body tag </body>

1. Stay on the main page, do not click on the HTML sheet
2. Click on Insert
3. Click on Advanced
4. Click on HTML
5. then paste in the box and click O.K.
6. alternative way:
7. Open your page and select “HTML” view
8. Scroll down to the bottom of the page, and locate the </body> tag. (end body tag)
9. Paste the copied HTML code just before the </body> (end body tag)
10. Save and upload the file.

- Make sure you have created a 'Site' for your web site
- Do a 'Find and replace' command (CTRL-F)
- In the window that opens, select: Find in 'entire local site', and Search for 'sourceCode' 
- In the first textfield type: "</body>"
- In the second window type: "Your personal Javascript code</body>"
- Click "Replace All"
- Dreamweaver now searches through all the HTML pages in your "site" and replaces the "endbody tag" with the Javascript code AND the "endbody tag".

Opentracker.net tracks every (and we mean EVERY) page in which you put the Javascript code. You may only wish to track important pages such as those which contain your site's content. You can also track your navigation, frames, mail-forms, e-shops, etc., simply paste the Javascript code into every page you wish to appear in your statistics.

After creating an account you will automatically receive an email with your login information and unique Javascript code.

Your account page also provides you with a link to manage your site(s) and resend the Javascript code (if lost or forgotten).

The reseller or multiple-site discount table can be found on the pricing page.

By creating an account and using the [add site] feature to add multiple sites.

You must have an Opentracker.net account and you have to be logged in to add new sites. You will benefit from the standard discounts and back-end management tools.
The "user management" option will allow you to add users for the new licences you administer. (Download instructions).

Any administrative contact who uses Opentracker to provide added value for their clients.

Why would I want to be a reseller?
There are a number of reasons to become a reseller. The main reason is you to provide multiple Opentracker.net accounts to your clients, colleagues, or departments without having to share login, password and permissions.

With a reseller account you can sell Opentracker.net to third parties, and profit from the bulk discounts, an opportunity to generate passive income. Please contact us for further details concerning reseller options.

There is no limit to how many users you can create - if you want to add a large number of users, please contact us, so that we can determine the best way to administer the permissions.

There are three types of Opentracker user-status; Adminstrators, Super users and Standard users.
Adminstrators can create or delete users, add sites to the account and administer priveledges on a per-site basis. Super users can create or delete users for sites they have permissions for. Standard users can only view site statistics.

If you are logged-in as the account adminstrator, then you will see the user management button on your "account" page, in the left-hand navigation under Preferences.

As well as setting individual worker privileges, User Management allows you the possibility to give temporary or permanent access to potential clients, consultants, colleagues who tele-commute, etc.

If you have an account with multiple sites, you can give access to specific sites to specific users.

Opentracker gives you the ability to share your statistics with other people. You can do this by creating users within your account. After you create new users, you can manage them by giving every user unique privileges in the form of access to individual site stats.

No, however you can transfer pro-rated payments to other sites upon request. You can only cancel your subscription payments effective as of the next scheduled payment. This means that you will not be billed for the next payment-cycle. (For more information see pricing stuctures).

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

Yes. Through Paypal and WorldPay numerous payment options are available.

It is also possible to associate a bank account through your PayPal account.

You can access all account and user information in your preference pages when you are logged in. Opentracker.net was built to make back-end administration simple and intuitive. You can add and administer an unlimited number of sites to your account.

You can add an unlimited amount of users to your account. These users (with a unique email and password combination) can login and use Opentracker.net. You can also set unique permission levels on a per-user, per-site basis. Your account allows you to have as many users as you require.

When logged in to Opentracker, you can view billing information for your account on the "payments / billing" page. On the payments/billing page you can see how many sites you are being billed for and which sites are actively paid for. Because we use 3rd-party payment processors;  PayPal or WorldPay, you must log directly in to your respective PayPal or WorldPay billing agreements in order to update/verify billing information etc, and to view your complete transaction history. Upon request we will provide invoices and/or year overviews.

On a yearly or monthly basis, depending on your selection. You can choose to pay for your account on an annual or monthly basis by creating a billing agreement which will then move forward automatically after the initial payment.
 

Not if you are located in North America. It depends on what country you are located in. If you are located in The Netherlands you will have to pay 19% VAT. Other EU European Union businesses are exempt from sales tax / VAT if a valid VAT number is provided.

Online payment processing is preferred. If this is not available, for example educational institutions, we will work with you to arrange a bank transfer. An administrative fee may be assessed.

Yes. Payment for Opentracker by credit card is secured by Paypal or WorldPay.
We process thousands of transactions per month and have never experienced a security lapse.

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

In the footer section.

• Log into the admin section of your wordpress site.
• Navigate to Appearance > themes
• Click Editor
• Once that is clicked, there are a number of files on the right hand side that make up the current word press theme that is used.
• Those can be edited and they do reveal the HTML and PHP code. One of them is called "Footer" that is where the code should be inserted.
• Insert the tracking javascript just above end body tag </body>

The easiest way to implement the script sitewise is to place the script is in in your theme template file.

called "page.tpl.php"

Located in sites/all/themes/<your theme name>/templates

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

1. Copy the Tracking tracking code from the email
2. On Blogger, go to the Design > Page Elements tab and click one of the "Add a Gadget" links in the Footer (the block at the bottom)
3. A popup appears with gadgets, scroll down and choose "HTML / JavaScript"
4. Paste the Tracking tracking code into the text area, name it something like "Opentracker widget"
5. Save (window will close)
6. If you have multiple gadgets in your footer, You'll want it to be the last gadget on the page.

The easiest way to implement the script sitewise is to place the script is in in your theme template file.

called "page.tpl.php"

Located in sites/all/themes/<your theme name>/templates

In the footer section.

• Log into the admin section of your wordpress site.
• Navigate to Appearance > themes
• Click Editor
• Once that is clicked, there are a number of files on the right hand side that make up the current word press theme that is used.
• Those can be edited and they do reveal the HTML and PHP code. One of them is called "Footer" that is where the code should be inserted.
• Insert the tracking javascript just above end body tag </body>

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.

1. Copy the Tracking tracking code from the email
2. On Blogger, go to the Design > Page Elements tab and click one of the "Add a Gadget" links in the Footer (the block at the bottom)
3. A popup appears with gadgets, scroll down and choose "HTML / JavaScript"
4. Paste the Tracking tracking code into the text area, name it something like "Opentracker widget"
5. Save (window will close)
6. If you have multiple gadgets in your footer, You'll want it to be the last gadget on the page.

The easiest way to implement the script sitewise is to place the script is in in your theme template file.

called "page.tpl.php"

Located in sites/all/themes/<your theme name>/templates

In the footer section.

• Log into the admin section of your wordpress site.
• Navigate to Appearance > themes
• Click Editor
• Once that is clicked, there are a number of files on the right hand side that make up the current word press theme that is used.
• Those can be edited and they do reveal the HTML and PHP code. One of them is called "Footer" that is where the code should be inserted.
• Insert the tracking javascript just above end body tag </body>

In the footer section.

• Log into the admin section of your wordpress site.
• Navigate to Appearance > themes
• Click Editor
• Once that is clicked, there are a number of files on the right hand side that make up the current word press theme that is used.
• Those can be edited and they do reveal the HTML and PHP code. One of them is called "Footer" that is where the code should be inserted.
• Insert the tracking javascript just above end body tag </body>

Cancel your account or individual sites by logging in to your WorldPay or PayPal account and cancelling your billing cycle. Click here for WorldPay and here for PayPal. Once logged in you must directly cancel the subscription. This will cease billing effective immediately. We will receive a notification from WorldPay or PayPal and adjust our records.